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Knowledge base » Overcome Signature service sign in issues

How to overcome Sigsync sign-in issues?

You are unable to sign in to the Sigsync signature service with an Office 365 account due to a failure to retrieve the access tokens, prompting the message 'Login has failed, Try again.'

Resolution:

You must delete all Sigsync Office 365 Login details.

Delete Sigsync installations from Azure Active Directory

Follow these steps to delete Sigsync installations from your Azure Active Directory connected to Sigsync Office 365 Email signature:

  1. Sign in to Azure Active Directory Admin center and navigate to Azure Active Directory > Enterprise applications.

    Select Enterprise applications list

  2. Select the Sigsync installations from the All applications list.

    Select Sigsync Office 365 email signature installations

  3. To delete the item, select the Properties tab in the new window that opens.

    Delete Sigsync installations

  4. The steps 2 and 3 apply to all Sigsync Office 365 Email Signature installations.

Delete all the admins from Sigsync Dashboard

It is recommended that you remove any users who are not global admins from using the Sigsync email signature management service.

  1. Log in to the Sigsync Dashboard.
  2. Delete all users except the owner (who cannot be removed).

    Delete user

You can now try to Sign in to the website again.


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