How to automatically remove signature elements (placeholders) whose AD values are not set or empty?

Email signature template contains a placeholder for Active Directory (AD) attribute. This is filled with the matching attribute values from the Active Directory dynamically when email is sent. An empty space is left in the email signature in place of the placeholder, if the sender does not have this attribute in the Active Directory. In this article, we will learn how to remove the space occupied by the Active Directory placeholders when the data cannot be retrieved from the AD.


Sigsync has a built-in signature component feature to manage empty AD attribute fields. The Remove Tag (RT) component is useful to automatically remove the selected Label / Phrase / Node from the signature when the particular AD attribute value is not set or empty. Sigsync software removes this from email signatures if they can not be replaced with data from AD.

RT tags removes both the empty attribute and the corresponding phrases that introduce these attributes. If a signature has a table row with an AD attribute placeholder, then the entire table row can be removed using the RT tags if this attribute is empty.

Automatic removal of AD attribute placeholders and corresponding phrases using Remove Tags:

Follow the steps below to remove a field using the Remove Tag:

  1. Click on any field for which you wish to set Remove Tag.
  2. Choose the Remove Tag tab and then select the AD attribute for which you wish to set / unset Remove Tag. Then, click on the Unset Remove Tag / Set Remove Tag button based on your preferences.

    Remove Tag to remove an empty AD field

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