Updates to Active Directory Attributes are not reflected in the signature

When you modify the Active Directory Attributes like name, job title etc. the updates are not instantly reflected when the signature is added to an email.

Resolution:

If you have added, removed, or changed user attributes in Office 365 and those changes are not reflected in Sigsync, then refresh the cache of AD attributes by clicking on the Sync AD changes button in the tenant's Preferences tab.

Step 1: In the Sigsync dashboard, click on Manage Signature in the tenant list of a particular tenant.

create-edit-manage-signature

 

Step 2: Click on Preferences and then on Sync AD Changes as shown in the screen below to sync the AD changes.

Update AD attributes



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