Frequently Asked Questions

The license is based on the number of users. That's if you buy 100 user licenses then you can send emails from 100 users through Sigsync. There are no restrictions on the number of emails sent by each email address (users). Sigsync is a cost effective Microsoft approved email signature solution having Monthly and Yearly subscription plans.

With a 'Yearly' plan subscription, you will get a one-month FREE subscription.

Monthly subscriptions are billed every month and are useful if you want to pay in small amounts. Whereas, yearly subscription gives you the most value for money as each license costs less compared to monthly subscription and only one time payment per year. With a 'Yearly' plan subscription, you will get a one-month FREE subscription.

Both subscription models have it's advantages. If you want to pay in small amounts, then a monthly subscription is recommended. However, Yearly subscription has the most value for money as licenses cost less than monthly licenses. With a 'Yearly' plan subscription, you will get a one-month FREE

No, Sigsync doesn’t consider licenses for alias email addresses. The licensing is based on per-user, regardless of how many aliases a user employs for emailing.

Click here to know more about license count.

Click here to know how to limit the license usage.

Click here to know the steps to set up email signatures for alias email addresses.

Licenses are counted based on the email passed through the Sigsync signature azure service regardless of whether the email is actually attached with a signature or not. Every new sender (including shared mailbox) who sends email through Sigsync signature azure service will consume one license. The license used count will be reset to zero on a monthly basis. However, aliases do not consume their own licenses. Licenses are used on a per-user basis, and no matter how many aliases a user employs to send emails, only one license will be used by that user.

If you do not wish to use email signatures for all the users, create a separate group(s) in your Office 365 account only with the users that require signatures in their emails. Then, reconfigure Sigsync connectors and select this new group(s) under the 'Sender's Scope' wizard step. This will route emails only from the members of the group(s) selected and thereby it will only count the licenses for members within the selected group(s).

Yes. Licenses are consumed by shared mailboxes as well, because Microsoft 365 (Office 365) considers shared mailboxes as users. In the Sigsync server-side mode, licenses are counted based on the email passed through the Sigsync signature azure service regardless of whether the email is actually attached with a signature or not.

Click here to know the steps to limit the license usage in Sigsync to a specific group of users instead of all users.

If you have used more licenses than the purchased license count then each license over the purchased count will be charged at $0.5 USD.

For Instance: If you have bought 100 licenses and used 120 licenses in a particular month, 100 licenses will be considered as per your subscription. However, for extra 20 license usage, you will be charged at $0.5 USD per each user. Hence, an additional cost of $10 USD has to be paid for 20 excess license usage. This additional usage will reset and a fresh count will be considered for the upcoming month extra usage calculation.

For the Yearly license, the extra usage will be charged on a monthly basis.

Click here to know the steps to avoid additional license usage.

Note: Due to payment gateway and Bank processing charges, minimum charge for additional usage will be $5 USD if the total invoice cost is less than $5 USD.

Billing is done every month at the end of billing cycle for monthly subscription. For yearly subscription, you only have to pay once every year and you get a month of subscription free.

Your billing cycle starts right after you purchase a subscription. So, it starts on the same day of subscription purchase.

Yes, each tenant will have different invoice by default.

You do not have to renew your subscription as it is automatic and recurring. If you have cancelled your subscription, Follow the below steps to resume your subscription.

1. Login to the Sigsync dashboard.
2. Click the ‘Subscriptions’ < ‘Manage Subscriptions’ tab.

   

3. Select the tenant and click the ‘Resume’ button.

   

4. Resume subscription confirmation window will be prompted. Click Yes to resume the subscription

   

If your subscription is expired, click here to know the steps to reactivate the license

1. Login to the Sigsync dashboard.
2. Click the ‘Subscriptions’ < ‘Manage Subscriptions’ tab.

   

3. Select the tenant and click the ‘Cancel’ button.

   

4. Read the instructions in the cancel subscription page and click the ‘Cancel Subscription’ button

   

5. Cancel subscription confirmation window will be prompted. Click Yes to cancel the subscription

   

1. Login to the Sigsync dashboard.
2. Click on the ‘Subscriptions’ tab and select ‘Manage Subscriptions’.

   

3. Select the Tenant and click the 'Update' button.

   

4. Under the Another Payment Method section, select Add Debit/Credit/ATM Card. Enter the new card details, and then click the Pay Now button. If the card was already added, you can simply select it from the list.

   

Yes. Sigsync is a PCI compliant service as all the payment processing forms are directly derived from Stripe. Therefore, no one can see or store your credit / debit card information in any form. We use TLS encrypted connections to process your payment with Stripe.

1. Login to Sigsync Dashboard
2. Click on the ‘Subscriptions’ tab and select ‘Manage Subscriptions’.

   

3. On the Subscription Details page, select the Tenant and click the ‘Update’ button.

   

4. If you wish to switch from monthly to yearly or yearly to monthly plan, click the 'Change Subscription' tab and change your subscription plan

   

5. You can upgrade or downgrade subscription by adding or removing licenses in the 'Upgrade License' tab

   

6. Click the Add/Update Card tab to add a new card or update existing card details.

   

No, your emails will be routed through Sigsync for 4 days even after your subscription is over. You will receive emails reminding you about subscription renewal. But, signatures will be added only if you have an active subscription. You will have to subscribe before 7 days grace period or remove connectors to avoid stoppage of emails routing through Sigsync.

Trial subscription ends in 14 days after signing up to Sigsync. No, you will not be charged automatically after trial subscription ends.

No, emails will still be sent for 7 days from failure of transaction.You will receive notification emails regarding transaction fail. But, emails will have a signature attached only after renewal of subscription. You have to add new card before 7 days duration expires to avoid stoppage of emails routing through Sigsync.

Subscriptions do not end as they are automatically recurring. However if you cancel the subscription, Signatures will be added till the end of current subscription billing cycle. Afterwards Sigsync will stop adding signatures to emails. Emails will still be routed through Sigsync for additional 7 days of grace period.

You will either have to Purchase a new subscription or have to remove connectors if you wish to stop using Sigsync.

Subscription can not be paused but email signature adding can be paused. You can disable rules to pause adding signatures to emails or you can remove connectors to avoid emails routing through Sigsync and then add again when you want to use email signatures.

You can modify existing subscription as required. You can add or remove licenses and you can also change Subscription Plan type from monthly to yearly or vice versa. Hence, there is no need to buy another subscription if you have a subscription for tenant already.

Yes. You can enable signatures only for a specific group of users to optimize license usage. Follow the steps below to apply signatures only to selected users within a mail-enabled group:

1. Create a Mail-Enabled Group:

Log in to your Office 365 Admin Center and create a mail-enabled group. Add only the users who should have email signatures applied.

2. Sync the AD Group with Sigsync

From the Sigsync dashboard, navigate to ‘Settings & Others’ > ‘ Settings’ tabs

Now, click ‘Sync AD Changes’

Wait for a few minutes to complete the sync process.

3. Reconfigure the Signature with the New Group

Reconfigure the signatures by selecting the ‘Specific groups’ option in the Set Senders Wizard Step.

Click here to know the steps to reconfigure the signatures.

No. There are no limits with a trial license. Trial subscription lasts for 14 days and comes with 1000 users licenses. You may contact Sigsync Support to extend the trial or increase the license count.

Yes. Sigsync accepts both Credit and Debit cards. For any customized plan and payment methods, contact Sigsync support

No. There are no limits on the number of emails sent through Sigsync. However, Sigsync Email Azure service is securely guarded by SPAM filters and any attempt to send unsolicited messages in bulk to many different email addresses within a specific time gap may attract sender address block by our automatic SPAM filters.

Yes, you can add more licenses to the existing subscription. Click here to know the steps to upgrade the license

You can upgrade the license by adding more licenses to the existing subscription

• Login to the Sigsync dashboard.
• Click the ‘Subscriptions’ tab and then select ‘Manage Subscriptions’.

  

• In the Subscription Details page, select the tenant and click the ‘Update’ button.

  

• Under the Update License tab, select the ‘Upgrade License’ option. Enter the number of licenses to be upgraded.

  

• You can pay by selecting your previous payment method or by adding a new payment method, then click the ‘Pay Now’ button.

  

  After purchase, the new licenses will be effective immediately in the current billing cycle.

Yes, you can downgrade your licenses by simply decreasing the number of licenses to existing subscriptions. Click here to know the steps to downgrade the license

You can downgrade the licenses by simply decreasing the number of licenses to existing subscriptions.

• Login to the Sigsync dashboard.
• Click the ‘Subscriptions’ < ‘Manage Subscriptions’ tab.

  

• In the subscription details page, select the tenant and click the ‘Update’ button.

  

• Under the Update License tab, select the ‘Downgrade License’ option. Enter the number of licenses to be reduced.

  

• Click the ‘Update Subscription’ button.

  

  The downgraded licenses will be effective from the next billing cycle.

1. Login to the Sigsync dashboard.
2. Click the 'Subscriptions' < 'Manage Subscriptions' tab.

   

3. Select the tenant that you wish to renew and click the ‘Buy Now’ button.

   

4. Select the appropriate Subscription Plan (Monthly or Yearly), and enter the Number of user licenses you wish to subscribe to.

   

5. Fill in your billing and card details, then click the Pay Now button.

   

   Once the payment is complete, a success message will be displayed. You can then view your subscription details, including the next billing date and the number of licenses in use.

1. Login to the Sigsync dashboard.
2. Click the 'Subscriptions' < 'Manage Subscriptions' tab

   

3. Select the Tenant for which you want to change the payment method, and click 'Update'.

   

4. Under the Another Payment Method section, select ‘Add Debit / Credit / ATM Card’ and enter the card details. Click the ‘Pay Now’ Button.

   

Follow the below steps to pay the pending invoice from the Sigsync dashboard.

1. Login to the Sigsync dashboard.
2. Click the 'Subscriptions' < 'Invoices' tab

   

3. Click the ‘Pay Now’ button shown in the pending Invoices table row to pay the invoice.

   

4. Complete the payment by clicking the ‘Pay Now’ button.

   

No, technical support is completely free. Sigsync offers 24×7 assistance for all customers, including help with setup, configuration, troubleshooting, and even free email signature design support.