Frequently Asked Questions

You can create a signature by selecting the pre-designed templates from the Sigsync template gallery or Import your existing template (HTML Code) directly into the Sigsync editor.

Follow the steps below to launch Sigsync Signature Generator:

1. Login to the Sigsync dashboard.
2. Select the 'Manage Signatures' tab and click the'Signature Editor' tab from the dashboard.

   

   Click here to create or edit your signature template

To remove horizontal, vertical, or new-line spacing between signature fields in the Sigsync editor, follow the steps below:

1. Select the space component from the design pane

   

2. Press the ‘Delete’ key on your keyboard.

1. Login to the Sigsync dashboard
2. Select the ‘Manage Signatures’ tab and click the ‘Signature Editor’ tab.

   

3. Choose the templates from saved list as shown in the below screenshot.

   

The 'Preview Pane' in Sigsync editor provides a dynamic view of your email signature, enabling you to see the changes in real-time. This feature not only helps you visualize how the signature will appear to your recipients, but also makes it easier to make design decisions on the fly, ensuring that your signature looks professional and consistent across all your email communications.

Enter the email address of a specific sender in the search bar to preview the signature

For the expanded view of the Preview pane click the ‘Expand’ button as shown in the screenshot below

In order to preview the signature of a specific user, enter the email address.

You may already have email signature templates in your existing email clients or services. No worries, you can directly use the same templates in Sigsync by using import functionality.

Steps to import your existing email signature HTML code:

1. Click the ‘Menu’ icon and select the ‘Import Existing Template’ option as highlighted in the screenshot below

   

2. Paste the email signature HTML code in the ‘Import Signature Template’ window and click the ‘Import’ button.

   

3. The signature template will be loaded into the editor and you can customize it as per your need.

   

Click here to know the steps to edit the signature template.

1. Drag and drop the ‘Vertical Space’ component into the design pane

   

2. Enter the number of vertical line spaces required and click the ‘Apply’ button.

   

1. Drag and drop the ‘Horizontal Space’ component into the design pane.

   

2. Enter the number of spaces required and click the ‘Apply’ button.

   

Sigsync supports font names that are compatible across email clients such as Outlook, Gmail, Apple Mail etc. It is always recommended to use the common font names to avoid distortion in email display across all the email clients.

Steps to change the font name of a signature field::

1. Click the signature field to change its font

   

2. Select the ‘Fonts, Color’ tab from the ‘Properties’ pane and set the required font, size, font weight, color, background color, font style.

   

Yes, Sigsync provides a wide variety of pre-designed templates in its template gallery to meet your business needs. Follow the steps below to visit the template gallery.

1. Login to the Sigsync dashboard
2. Click the 'Manage Signatures' tab, then select the 'Signature Gallery' tab.

   

3. Once you have accessed the Signature Gallery, you will find a selection of categories to choose from. Pick the category that best fits your requirements, and you will be presented with a range of templates to browse and select from within that category.

   

There is no separate line component in the Sigsync signature generator. However, you can add the line separator by setting appropriate Color , Width and Style to the border (Right or Left or Top or Bottom line) of the Table Cell which is surrounded by any field or directly to the field.

For instance, if you want to add a separator line between the profile photo and contact fields follow the steps below:

1. Select the contact fields table cell

   

2. Select the ‘Border Line (Draw Line)’ property from the ‘Properties’ pane and set the Left border of width 2px, solid style with the desired color.

   

3. Click the ‘Height, Width, Padding’ property tab and set the left padding to 5px

   

Moving a table, table cell, or signature field is a simple drag-and-drop process that allows you to place it anywhere in the design pane. The following steps describe how to move the social media strip to the row located below the profile photo.

1. Select the social media strip table

   

2. Drag n drop the social media strip table into the desired location

   

There are three types of text components in the Sigsync signature editor: single-line, multi-line, and disclaimer.

The below steps describe inserting a ‘Single-line’ text field in the signature template

1. Drag and drop the 'Single-line' text component into the design pane.

   

2. Edit the default text as you wish, Example: Sigsync.

   

‘Multi-line’ text component allows you to add multiple lines of text in a single field.

To insert multiple lines of text in your signature, follow the steps below:

1. Drag and drop the ‘Multi-line’ text component in to the design area

   

2. Delete the default text and modify it with the desired multi-line text.

   

Sigsync simplifies the process of adding a disclaimer text component to your email signature. Follow these steps to insert a disclaimer text in your signature template

1. Drag and drop ‘Disclaimer’ text to the design pane

   

2. To set the style, just select the disclaimer text and click the 'Wrap for style' icon, and set the required style properties in the 'Properties' pane on the right side of the signature editor

   

You can apply style to the multi-line text by selecting the specific text and clicking on the 'Wrap for style' ( ) icon

Set the desired style properties from the 'Properties' pane.

'Image' component is useful to add any static images to your signature template such as company logo, background images etc.

For Instance: The below example will show you the steps to add a static company logo in your signature template.

1. Drag and drop ‘Image’ component into the design pane

   

2. You can either load required images from your local computer, online URL

   

3. Select the logo from your drive and click the ‘Open’ button

   

4. Assign the logo image an Alt Tag and Image Title, then click the 'Apply' button

   

5. You can preview the changes in the ‘Preview Pane’

   

'Social Media Icon’ component allows you to include a desired social media icon with hyperlink to your social media profile in the signature. You can add a single social media icon or a strip of multiple social media icons.

In the below example we are showing the steps to add a single social media icon

1. Drag and drop Social Media Icon component to the design pane

   

2. Select the social media platform, Include the link URL and append Active Directory field to url, link label, and alt tag for the social media icon

   

3. You can change the social media icon by uploading the icons stored in your computer drive or paste the online url of the icon. Click the 'Apply' button.

   

4. Your signature template now displays a social media icon, which can be viewed in the preview pane.

   

5. You can preview the changes in the ‘Preview Pane’

   

‘Personal Fields’ component is a group of AD (Active Directory) fields that pulls sender’s personal information like Display Name , JobTitle, Company Name etc. into your email signature. Using this component you can add multiple AD fields to your signature template at a time.

Follow the steps below to insert the ‘Personal’ fields component in your signature template:

1. Drag and drop the 'Personal' Fields component to the design pane.

   

2. The default personal fields are displayed as shown in the screenshot below

   

3. You can keep the default fields or modify as per your requirement and click the ‘Apply’ button

   

With single line layout, all the personal fields are displayed on a single line

To display personal fields in the single line layout, follow the steps below:

1. Drag and drop the 'Personal' Fields component to the design pane.

   

2. Select / insert the required group of fields and select ‘Single line’ layout option. Click the ‘Apply’ button to apply the changes.

   

3. You can preview the changes in the preview pane

   

The ‘Address’ Fields component is a group of AD (Active Directory) fields that pulls sender’s address details like email, website, location etc. Using this component you can add multiple AD fields in your signature template at a time.

Follow the below steps to insert 'Address' Fields in your email signature template.

1. Drag and drop the ‘Address’ Fields component into the design pane

   

2. Keep the default fields or customize them to meet your specific requirements and click the ‘Apply’ button

   

3. The changes get updated in the preview pane

   

'Contacts’ field component is a group of AD (Active Directory) fields that pulls sender’s contact details like email, website, phone numbers etc. Using this component you can add multiple AD fields in your signature template at a time.

Follow the below steps to insert the ‘Contacts’ field component in your signature template.

1. Drag and drop 'Contacts' field component into the design pane

   

2. You can either use the default fields or customize them to fit your needs and click the ‘Apply’ button

   

3. Changes get instantly updated in the preview pane

   

The ‘Social Media Strip’ component lets you insert a group of social media icons in your signature, allowing you to link your Facebook, Twitter, Instagram, WhatsApp, and other social media profiles.

To insert a Social Media Strip component in your signature, follow the steps below

1. Drag and drop the 'Social Media Strip' component into your design pane.

   

2. You can use the fields as they are, or modify them to your requirements. When finished, click 'Apply' to save your changes.

   

3. A group of social media icons is inserted into your signature, and you can preview the changes in the preview pane.

   

‘AD Fields’ component pulls your Active Directory details such as name, profile image, job title etc. and dynamically loads those details in your email signature template.

To insert an ‘Active Directory (AD)’ field in your signature template, follow the steps below.

1. Drag and drop the ‘AD Fields’ component into the design pane

   

2. Select the desired Active Directory field from the dropdown list and click the ‘Apply’ button

   

3. You can preview the Active Directory fields inserted in the preview pane.

   

You can use the Sigsync signature generator to replace dynamic Active Directory fields with static fields in your signature template.

For Instance: if you want to display the same phone number for all senders, you can use a 'Static' field property to hardcode the number.

Follow the steps below to convert a dynamic Active Directory field to a static field.

1. From the design pane, select the '$businessPhones' field

   

2. Select the ‘Edit Dynamic (Azure AD) fields’ tab from the ‘Properties’ pane and click the ‘Static field’ tab

   

3. Enter the phone number and click the ‘Apply’ button

   

Custom AD fields are the user defined Exchange attributes available on Azure Active Directory. You can use these fields to have dynamic values from AD other than the default AD fields.

For instance: To display the extension number in your email signature using Sigsync, you can use custom AD fields.

First, set the appropriate custom AD field value extension number for each user in Office 365.

Click here to know the steps to set custom attributes in Office 365.

Then, use a custom AD field in your email signature template using Sigsync.

Note: After setting the custom attributes in Office 365, you should sync the AD changes in the Sigsync 'Settings' to ensure that the latest changes between your Active Directory and Sigsync are synced.

To insert custom AD fields in your signature template, follow the steps below:

1. Drag and drop ‘Custom AD’ Fields component into the design pane

   

2. Select the custom AD field from the drop down list and click the ‘Apply’ button

   

3. When you search for the sender's email address, the corresponding custom Active Directory field value is added to the phone number, as shown in the preview pane.

   

You can set different banners for each sender using custom attributes. Set the banner image URL (hosted / linked image url) in the custom attribute field for the corresponding email address in the Office 365 Azure Active Directory.

Click here to know how to set the custom attributes in Office 365.

Once you set the banner url, Login to the Sigsync dashboard to use the banner in your signature template.

Follow the below steps to add a banner in the template using the custom attributes.

1. Drag and drop the 'Banner’ component into the design pane

   

2. Now, select the ‘Online Picture’ option and enter the custom attribute variable that you have set previously (say ${customAttribute1} for the first field, ${customAttribute2} for the second and so on) in the ‘URL’ field and click the ‘Apply’ button.

   

3. You can preview the banner for a specific sender by entering the email address of the sender in the search bar of the preview pane

   

Sigsync enables you to generate a QR code and add it in your Office 365 email signatures. There are two methods you can insert QR code in email signature using Sigsync.

Method 1: Inserting static QR Code image to your email signature

1. Drag and drop the QR code component into the design pane.

   

2. Enter the details in the 'Text' field area that you want it to be part of your QR code image. This text will be converted into a QR Code image and attached along with your email signature.

   You can set the size of the QR code image according to the length of the text that you enter. The QR code image preview will appear as soon as you enter the data into the text field area.

   In addition, you can directly insert the 'AD placeholders', 'Custom AD fields' and 'Message Properties' into the text field area based on your QR code requirement.

   

3. Click the 'Apply' button.

Method 2: Inserting dynamic QR Code image (inserting AD fields, vCard etc.) to your email signature

Click here to know the steps to dynamically insert vCard as QR Code along with the email signature.

Sigsync allows web analytics in your email signature template to track the effectiveness of your online marketing campaigns. You can track which banners, links, and pages are most effective as well as track the recipients who click links in the signature.

Follow the below steps to add an analytics link in your signature.

1. Drag and drop ‘Analytics Link’ component into the design pane.

   

2. Fill in all the required fields.

   

3. Click the ‘Apply’ button.

Your campaign results can be viewed in the respective third-party account.

You can verify the efficiency of your email signature campaign with the Sigsync Email Signature service by including the following integrations./p>

1. Analytics with Matomo
2. Analytics with Woopra
3. Analytics with Google Analytics

OneClick surveys collect client feedback through Sigsync's Email signature service by integrating with a OneClick survey provided by a third party app. The customer satisfaction surveys can be added to emails to gather feedback.

Follow the below steps to add OneClick survey in your email signature.

1. Drag and drop the 'OneClick' component into the design pane

   

2. Insert the OneClick survey's HTML code snippet in the window it prompts

   

3. Click the apply ‘Apply’ button.

Sigsync supports the below surveys in your email signature to collect customer feedback.

1. OneClick with Hively
2. OneClick with CrewHu
3. OneClick with Thermometer

The ‘Message Properties' component inserts message properties such as message ID, Message Date, Subject, Recipient, CurrentDatetime etc.in your email signature template.

Follow the below steps to add message properties in your email signature template.

1. Drag and drop the 'Message Properties' component into the design pane

   

2. Select the required message property from the drop down

   

3. Click the ‘Apply’ button.

Sigsync allows you to copy your email signature templates and save it on the same or different tenants.

Follow the below steps to copy the signature template:

1. Select the template that you wish to copy

   

2. Click the ‘Drop down’ icon next to ‘Save’ button and select ‘Copy Template’

   

3. Enter the new name for the template and select the tenant under which you want to save

   

4. Click the ‘Save’ button.

   

The 'New Line' component makes it easy to insert a line break between the signature fields.

Follow the below steps to add a line break between the signature fields.

1. Drag and drop the ‘New Line’ component in your signature design area.

   

2. Enter the number of line breaks required and click the ‘Apply’ button

   

The ‘Table’ defines the signature layout and ensures that the signature elements cannot be moved around in different mail clients or on different screen sizes. It is always recommended to use tables for the proper signature layout.

Follow the below steps to insert a table in your signature using Sigsync.

1. Drag and drop the ‘Table' component into the design pane

   

2. Now , you can add the required field inside the table.

'Custom Table' component allows you to add the required number of columns and rows to place the signature fields

To insert a Custom Table in the Sigsync editor, follow the steps below

1. Drag and drop the 'Custom table' component into the design pane

   

2. Enter the required number of rows and columns and click the ‘Apply’ button

   

Click here to create a new template

The ‘Delete template’ in Sigsync editor lets you remove email signature templates you don't need.

Follow the below steps to delete a template from the saved lists

1. Select the template you want delete

   

2. Click the dropdown icon and select ‘Delete Template’.

   

3. Click ‘Yes’ to confirm the delete operation

   

Sigsync provides different categories of icons to add in your email signature template. You can select any icon from the Sigsync repository as per the design requirement.

Follow the below steps to add icons from the Sigsync repository.

1. Drag and drop the 'Icons' component into the design pane

   

2. Select the required icon from the list

   

3. The selected icon is added to your signature template

   

Sigsync allows you to upload an online image by entering the image url in your signature template. In the below example we are adding a banner image by entering its url.

To add an online image in the Sigsync editor, follow the steps below

1. Drag and drop the ‘Image’ component into the design pane

   

2. Select the ‘Online Picture’ option and enter the url of the online image

   

3. Append the AD Field, Alt Tag, and Image Title as desired. Click the 'Apply' button to save the changes.

   

Yes. You can add a border line between any of the signature components in the Sigsync editor.

For instance: The steps below describe how to add a border line between the personal fields and the contact fields.

1. Select the personal fields table cell

   

2. Choose the ‘Border Line (Draw a Line)’ tab from the ‘Properties’ pane and set the required ‘Width’, ‘Style’ and ‘Color’ properties for the ‘Border’ > ’Bottom’

   

3. Preview the changes in the 'Preview' pane

   

Click here to know the steps to insert a Skype link along with your email signature.

Click here to know the steps to insert vCard as link along with email signature

Click here to know the steps to insert vCard as QR Code image along with email signature

Sigsync provides the 'Test Signature' option in the signature editor to verify the signature for the specific sender and recipient. You can also verify which rules are applied for the current template.

Follow the steps below to test the signature and verify the signature rules

1. Click the ‘Test Signature’ button in the editor toolbar

   

2. Select ‘Signature mode’ and ‘Email type’

   

3. Enter the ‘From (sender)’ address, ‘To (Recipient)’ address and 'Subject'

   

4. Select the ‘Email Signature’ tab and click the ‘Test’ button

   

5. The signature will be displayed as per the rules you have set

   

6. Click the ‘Signature Rule Details’ to verify the signature rules

   

Sigsync editor 'ProfilePhoto' drag and drop component retrieves photos directly from your Office 365 Azure Active Directory.

To insert an Active Directory (AD) profile photo, follow the steps below:

1. Drag and drop the ‘ProfilePhoto’ component into the design pane

   

2. ‘ProfilePhoto’ field is selected and click the ‘Apply’ button