Frequently Asked Questions

You can create or edit your email signature using the Sigsync Signature Editor. Start from scratch with a blank layout, choose from a variety of pre-designed templates in the Sigsync Template Gallery, or import your existing HTML signature directly into the editor.

To open the Sigsync Signature Editor:

1. Login in to the Sigsync dashboard.
2. From the dashboard, select the ‘Manage Signatures’ tab and click ‘Signature Editor’ to create or edit your template.

   

   Click here to create or edit your signature template

You can view all your saved signature templates directly from the Sigsync dashboard.

To access your signature templates:

1. Log in to the Sigsync dashboard.
2. Go to the Manage Signatures tab and click Signature Editor.

   

3. Your saved signature templates will be displayed in the list, as shown in the screenshot below.

   

1. Login to the Sigsync dashboard
2. Select the ‘Manage Signatures’ tab and click the ‘Signature Editor’ tab.

   

3. Choose the templates from the saved list as shown in the below screenshot.

   

The ‘Preview Pane’ in the Sigsync Signature Editor allows you to see a live preview of your email signature as you design it. This real-time view helps you visualize how the signature will appear to recipients, making it easier to adjust the layout, images, and text for a professional and consistent look across all emails.

Follow the steps below to preview your signature in the preview pane:

1. In the Sigsync editor, go to the Preview Pane

   

2. To preview the signature for a specific sender, enter the email address in the search bar.

   

3. For an expanded view, click the ‘Expand’ button in the Preview Pane.

   

4. In order to preview the signature of a specific user, enter the email address.

   

You can import your existing email signature HTML from any email client or service and customize it using the Sigsync Signature Generator.

Follow the steps below to import your existing email signature HTML code:

1. Click the ‘Menu’ icon and select ‘Import Existing Template’, as shown in the screenshot below.

   

2. Paste your email signature HTML code into the ‘Import Signature Template’ window and click Import.

   

3. Your HTML signature template will be loaded into the editor, where you can customize it as needed.

   

Click here to know the steps to edit the signature template.

The Sigsync Template Editor uses different color codes to help you identify and organize signature components within the layout. Here’s what each color indicates:

Color	Description
	Signature Fields – Blue borders appear around text boxes, images, and other editable signature fields. These fields can be dragged and dropped anywhere in the signature layout.
	Table – A brown colored line surrounds the group of signature fields. The Table gives a definite structure to the signature layout. It consists of other signature components such as Text, Image etc. You can move the signature fields within the table as per the design parameters.
	Table Cells - Green lines separate individual signature fields inside the table, helping you align and organize content neatly.
	Table Boundary - Gold lines define the outermost border of the signature template, marking the overall layout boundary.

You can easily adjust the vertical spacing between signature fields in the Sigsync editor to improve the layout and readability of your email signature.

To add vertical space:

1. Drag and drop the Vertical Space icon into the design pane where you want to insert the space.

   

2. Enter the number of spaces you want to add and click Apply.

   

You can add horizontal spacing between signature fields in the Sigsync editor to align elements neatly within your design.

Follow the steps below to add horizontal space between signature fields:

1. Drag and drop the ‘Horizontal Space’ icon in the design pane where you want to add spacing.

   

2. Enter the number of spaces you want to add, then click ‘Apply’.

   

Sigsync supports fonts that are compatible across all email clients like Outlook, Gmail, and Apple Mail. Using common fonts ensures your signature displays correctly without distortion.

Follow the steps below to change the font of a signature field:

1. Select the signature field in the design pane.

   

2. In the right-side properties pane, go to the 'General' tab and set your desired font, size, boldness, color, background color, style properties as per your requirement.

   

Click here to know about adding custom font.

Yes, Sigsync offers a variety of pre-designed email signature templates that you can use to quickly create professional signatures for your business.

You can find these templates in the Signature Gallery on the Sigsync dashboard. The templates are organized into categories, so you can easily browse and choose the one that fits your needs.

Steps to access the Signature Gallery:

1. Login in to the Sigsync dashboard.
2. Click the ‘Manage Signatures’ tab, then select the ‘Signature Gallery’ tab.

   

3. Browse the categories and pick the template you want to use.

   

Sigsync signature generator doesn’t include a separate line component. However, you can create a line separator by adjusting the border of a table cell or a signature field. Set the desired color, width, and style on the top, bottom, left, or right border to achieve the line effect.

Example: Adding a line between a profile photo and contact fields:

1. Select the ‘table cell’ containing the contact fields.

   

2. In the right-side properties pane, open the ‘General’ tab and select ‘Border’. Set the left border to a solid style with a width of 2px, then choose your preferred color.

   

3. Click the ‘Padding’ property tab and set the left padding to 5px to position the line appropriately.

   

You can easily reposition tables, table cells, or individual signature fields in the Sigsync editor using a simple drag-and-drop process. This allows you to arrange your signature layout exactly as you want.

Example: Moving a social media strip below the profile photo:

1. Select the social media strip table.

   

2. Drag and drop the table to the desired location below the profile photo in the design pane

   

A ‘single-line’ text field lets you add short, custom details to your signature that aren’t available in AD fields, such as your website, personal tagline, or a short disclaimer.

Follow the steps below to insert a single-line text field:

1. Select the table cell where you want to add the text and choose ‘Insert Text’.

   

2. Edit the default text as needed. For example, you can enter Sigsync.

   

The ‘Multi-line’ text component lets you add multiple lines of text in a single field, making it ideal for addresses, disclaimers, or detailed contact information.

To insert multi-line text in your signature template, follow the below steps:

1. Select the table cell where you want to add the text and choose ‘Disclaimer’.

   

2. Delete the default text and replace it with your desired multi-line content.

   

Sigsync makes it easy to add a disclaimer to your email signature, helping maintain compliance and a professional appearance.

Follow the steps below to insert a disclaimer text component:

1. Select the table cell where you want the disclaimer and choose ‘Disclaimer’.

   

2. To style the text, select the disclaimer, click the ‘Wrap for Style’ icon, and adjust the font, size, color, alignment, and other style properties using the right-side pane of the editor.

   

You can easily apply styling to a multi-line text field in your signature template to match your brand or design preferences.

To style multi-line text, follow the below steps:

1. Select the multi-line text you want to format and click the ‘Wrap for Style’ ( ) icon.

   

2. Use the options in the right-side pane to set the desired font, size, color, alignment, and other style properties.

   

'Image' component is useful to add any static or dynamic images to your signature template such as profile photo, company logo, banner images, background images etc.

For Instance: The below example will show you the steps to add a static company logo in your signature template.

1. Select the table cell and choose ‘Insert Image’

   

2. You can either load required images from your local drive, online URL or Sigsync repository.

   

3. Select the image from your local drive and click the ‘Open’ button

   

4. Assign the logo image an Alt Tag and Image Title, then click the 'Apply' button

   

5. You can preview the changes in the ‘Preview Pane’

   

The ‘Social Media Icon’ component lets you add individual or multiple social media icons to your email signature, each linked to the corresponding social media profile.

In the below example we are showing the steps to add a single social media icon

1. Drag and drop the ‘Social Media Icon’ component into the design area.

   

2. You can either load required logo images from your local drive, online URL or Sigsync repository.

   

3. Select the desired icon from the Sigsync repository

   

4. You can change the social media icon by uploading the icons stored in your local drive or paste the online url of the icon. Click the 'Apply' button.

   

5. Preview the updates directly in the ‘Preview Pane’.

   

The ‘Personal’ field component lets you automatically pull a sender’s information from Active Directory (AD) such as Display Name, Job Title, Company Name, and more into your email signature. You can insert multiple AD fields at once using this component.

Follow the steps below to insert the ‘Personal’ fields component in your signature template:

1. Select the table cell and choose ‘Personal AD Fields’

   

2. The default personal fields are displayed as shown in the screenshot below

   

3. You can keep the default fields or modify as per your requirement and click the ‘Apply’ button

   

The single-line layout arranges all selected personal fields in one line, making your email signature look clean and organized.

To display personal fields in the single line layout, follow the steps below:

1. Select the table cell and choose ‘Personal AD Fields’

   

2. Select the desired fields and choose the ‘Single Line’ layout option, then click ‘Apply’.

   

3. Preview the changes in the Preview Pane.

   

The ‘Address’ field component lets you automatically pull a sender’s address details from Active Directory (AD), such as email, website, and location, into your signature. You can insert multiple address fields at once using this component.

Follow the below steps to insert 'Address' Fields in your email signature template.

1. Select the table cell and choose ‘Address AD Fields’.

   

2. Keep the default fields or customize them as needed, then click ‘Apply’.

   

3. Preview the updates in the Preview Pane.

   

The ‘Contacts’ component makes it easy to include a sender’s contact information from Active Directory (AD), such as email, phone number, website, and more, directly into your signature. You can insert multiple contact fields at once to save time.

Follow the below steps to insert the ‘Contact’ field component in your signature template.

1. Select the table cell and choose ‘Contact AD Fields’.

   

2. Use the default fields or customize them as needed, then click ‘Apply’.

   

3. Preview the updates instantly in the Preview Pane.

   

The ‘Social Media Strip’ component lets you add a group of social media icons to your signature, linking to profiles such as Facebook, Twitter, Instagram, WhatsApp, and more.

To insert a Social Media Strip component in your signature, follow the steps below

1. Select the table cell and choose ‘Social Media Strip’

   

2. Use the default icons or customize them to fit your needs, then click ‘Apply’.

   

3. The social media icons will appear in your signature, and you can preview the changes in the ‘Preview Pane’.

   

‘AD Fields’ component pulls your Active Directory details such as name, profile image, job title etc. and dynamically loads those details in your email signature template.

To insert an ‘Active Directory (AD)’ field in your signature template, follow the steps below.

1. Select the table cell and choose ‘Insert AD Fields’

   

2. Choose the desired Active Directory field from the dropdown list and click the ‘Apply’ button

   

3. Preview the inserted AD field in the Preview Pane.

   

Custom AD Fields are user-defined Exchange attributes in Azure Active Directory that allow you to include dynamic values beyond the default AD fields in your email signature. For example, you can display an employee’s extension number using a custom AD field.

Before using custom AD fields:

• Set the required custom AD attribute (for example, extension number) for each user in Office 365.

  Click here to view the steps to set custom attributes in Office 365..

• After updating the attributes, open Sigsync 'Settings’ and perform an AD synchronization to ensure the latest values are reflected in Sigsync.

To insert custom AD fields in your signature template, follow the steps below:

1. Select the table cell and choose Custom AD Fields.

   

2. Select the desired custom field from the dropdown and click Apply.

   

3. Search for the sender’s email address to preview the corresponding custom AD field value in the Preview Pane.

   

   You can also use Sigsync’s Custom Attributes Manager to add custom fields.

   Click here to learn how to create and assign custom attributes in Sigsync

You can use custom attributes in Office 365 to show a different banner for each sender in your email signatures.

To set this up, assign a banner image URL (hosted or linked) to a custom attribute field for each user in Office 365. After making these changes, sync the custom attributes with Sigsync to ensure the latest values are updated. Sigsync will then automatically display the correct banner for each sender based on their custom attribute value.

Click here to learn how to set custom attributes in Office 365

Follow the below steps to add a banner in the template using the custom attributes.

1. Select the table cell and choose ‘Insert Image’.

   

2. Select Online Picture, enter the custom attribute variable (e.g., ${customAttribute1}) in the URL field, and click ‘Apply’.

   

3. Preview the banner for a specific sender by entering their email address in the Preview Pane search bar.

   

Sigsync allows you to generate a QR code and include it in your Office 365 email signatures. There are two ways to insert a QR code:

Method 1: Insert a static QR code

1. Drag and drop the QR Code component into the design pane.

   

2. Enter the content you want encoded in the ‘Text’ field. This text will be converted into a QR code image. You can adjust the size of the QR code based on the text length. A preview will appear as you enter the data.

   Optionally, you can include ‘AD placeholders’, ‘Custom AD fields’, or ‘Message Properties’ in the text field to generate dynamic content in the QR code.

   

3. Click ‘Apply’ to add the QR code to your signature.

Method 2: Insert a dynamic QR code

You can dynamically generate a QR code for vCards, AD fields, or other dynamic content to include in your email signature.

Click here to Steps to dynamically insert vCard as QR Code along with the email signature.

Sigsync allows web analytics in your email signature template to track the effectiveness of your online marketing campaigns. You can track which banners, links, and pages are most effective as well as track the recipients who click links in the signature.

Follow the below steps to add an analytics link in your signature.

1. Drag and drop ‘Analytics Link’ component into the design pane.

   

2. Click ‘Show email tracking parameters’.

   

3. Select ‘Google Analytics’ from the tracking tool menu. Enter the required Google Analytics tracking details in the available fields. In most cases, adding the campaign name, source, and medium (like ‘email’) is enough to track results in Google Analytics.

   As you fill in these fields, the URL will update automatically with the tracking information. Next, click the ‘Apply’ button.

   

Your campaign results can be viewed in the respective third-party account.

You can verify the efficiency of your email signature campaign with the Sigsync Email Signature service by including the following integrations.

1. Analytics with Matomo
2. Analytics with Woopra
3. Analytics with Google Analytics

Sigsync lets you collect client feedback by integrating OneClick surveys from third-party apps directly into your email signatures. By adding these customer satisfaction surveys to your emails, you can easily gather valuable feedback from recipients.

Follow the below steps to add OneClick survey in your email signature.

1. Drag and drop the 'OneClick' component into the design pane

   

2. Insert the OneClick survey's HTML code snippet in the window it prompts

   

3. Click the apply ‘Apply’ button.

Sigsync supports the below surveys in your email signature to collect customer feedback.

1. OneClick with Hively
2. OneClick with CrewHu
3. OneClick with Thermometer

The ‘Message Properties’ component lets you automatically add key details such as Message ID, Subject, Recipient, Date/Time, and more to your email signature for each email. This ensures your signature dynamically displays the relevant information in every message you send.

Follow the below steps to add message properties in your email signature template.

1. Drag and drop the 'Message Properties' component from the ‘Custom Ad’ field into the design pane.

   

2. Select the required message property from the drop down list.

   

3. Click the ‘Apply’ button.

Sigsync lets you copy your email signature templates and save them to the same or a different tenant using the ‘Save As’ option. This makes it easy to reuse or adapt existing templates without starting from scratch.

Follow the below steps to copy the signature template:

1. Select the template that you wish to copy

   

2. Click the ‘Drop down’ icon next to ‘Save’ button and select ‘Save As’

   

3. Enter the new name for the template and select the tenant under which you want to save

   

4. Click the ‘Save’ button.

   

The ‘Line Break’ component lets you easily add spacing between fields in your email signature, helping you organize content neatly.

Follow the below steps to add a line break between the signature fields.

1. Select the table cell and insert a line break using the ‘Line Break’ component.

   

2. Enter the number of line breaks required and click the ‘Apply’ button

   

A ‘Table’ organizes your email signature and keeps all the elements in place. Using tables ensures your signature looks consistent and doesn’t move around, no matter which email client or screen size is used.

Follow the below steps to insert a table in your signature using Sigsync.

1. Select the table cell and choose ‘Insert Table’

   

2. Enter the required number of rows and columns to be added and click ‘Apply’

   

The ‘Custom Table’ component allows you to create a table with the required number of rows and columns you need. This helps you organize your signature fields neatly and ensures your signature stays properly aligned across all emails.

To insert a Custom Table in the Sigsync editor, follow the steps below

1. Drag and drop the 'Custom table' component into the design pane

   

2. Enter the required number of rows and columns and click the ‘Apply’ button

   

Sigsync provides hundreds of ready-to-use templates in its signature gallery. You can select any template and easily customize it to suit your needs.

To open the signature gallery follow the steps below:

1. Click the toolbar menu icon in the signature editor and choose ‘Create New Template’

   

2. Choose ‘Use Pre-designed Templates’

   

3. Select the desired template from the signature gallery.

   

4. You can now save the template as it is or modify it to suit your requirements.

   

The ‘Delete Template’ feature in the Sigsync editor lets you remove email signature templates that are no longer needed, keeping your template library organized.

Follow the below steps to delete a template from the saved lists

1. Select the template you want delete

   

2. Click the ‘Drop down’ icon next to ‘Save’ button and select ‘Delete’

   

3. Click ‘Yes’ to confirm the delete operation

   

Sigsync offers a variety of icon categories that you can use in your email signature template. You can choose any icon from the Sigsync repository to match your design and branding requirements.

Follow the below steps to add icons from the Sigsync repository.

1. Drag and drop the ‘Social Media Icon’ component into the design pane

   

2. Select the ‘Sigsync Repository’ option

   

3. Select the required icon from the list

   

4. The selected icon is added to your signature template

   

Sigsync lets you add an online image to your email signature by entering its URL. This is useful for adding banners, logos, or other hosted images. For example, you can include a banner image by specifying its URL.

To add an online image in the Sigsync editor, follow the steps below

1. Select the table cell and choose ‘Insert Image’

   

2. Select the ‘Online Picture’ option and enter the url of the online image

   

3. Append the AD Field, Alt Tag, and Image Title as desired. Click the 'Apply' button to save the changes.

   

Yes, you can add a border line between any components in your signature template using the Sigsync editor.

For example, you can add a border line between the personal fields and the contact fields.

Follow the steps below to add a border line:

1. Select the table cell containing the personal fields.

   

2. In the right-side Properties pane, go to the ‘Border’ tab under ‘General’ and set the Width, Style, and Color for the Bottom border.

   

3. Preview the changes in the 'Preview' pane

   

Click here to know the steps to insert a Skype link along with your email signature.

Click here to know the steps to insert vCard as link along with email signature

Click here to know the steps to insert vCard as QR Code image along with email signature

The ‘Test Signature’ feature in Sigsync helps you preview how a signature appears for a specific sender and recipient. It also shows which rules are applied to the current template, making it easy to confirm your setup before deployment.

Follow the steps below to test the signature and verify the signature rules

1. Click the ‘Test Signature’ button in the editor toolbar

   

2. Select ‘Signature mode’ and ‘Email type’

   

3. Enter the ‘From (sender)’ address, ‘To (Recipient)’ address and 'Subject'

   

4. Select the ‘Email Signature’ tab and click the ‘Test’ button

   

5. The signature will be displayed as per the rules you have set

   

6. Click the ‘Signature Rule Details’ to verify the signature rules

   

The ‘Profile Photo’ component in the Sigsync editor retrieves user photos directly from your Office 365 Active Directory and adds them to your email signature. This ensures each user’s signature includes their own profile picture automatically.

To insert an Active Directory (AD) profile photo, follow the steps below:

1. Select the table cell and choose ‘Profile Photo’

   

2. Click the ‘Apply’ button