How Trial subscription works?

When you sign up for Sigsync, you start with a 14-day free trial subscription and 1000 license. There are no limitations while using trial subscription. If your trial period ends and you haven’t purchased a subscription, you'll receive an email that your Sigsync trial has expired. You can still access the Dashboard and all your configuration is retained, but users won't have signatures attached to email. To resume adding email signatures you have to purchase a subscription.

Note: If your trial period has ended and you do not want to continue using Sigsync, you have to deregister your tenant to avoid emails being sent to Sigsync servers. All email routing will be blocked once the trial period ends. If you want to test the service outside of your Office 365 organization, you can use a trial Office 365 tenant to test Sigsync Signatures for Office 365 service.

If your trial expired and you need further time to test the Sigsync service, you can contact us.

How does a license work?

Sigsync allows you to buy licenses for the user accounts. That's if you buy 100 user licenses then you can send emails from 100 users through Sigsync. There are no restrictions on the number of emails sent by each email address (users). Sigsync is a cost effective Microsoft approved email signature solution having Monthly and Yearly subscription plans. With a 'Yearly' plan subscription, you will get a one-month FREE subscription.

Note: All users whose emails are routed through Sigsync service will require one Sigsync license even if they do not have signatures added to emails or used in any Sigsync rules. Office 365 treats shared mailboxes as user mailboxes. Hence, shared mailbox if included, will require a license. To avoid accidental license usage, make sure that you are only sending emails from users that require a Signature by using distribution groups (group should contain only members who require Signature) while configuring Sigsync Connectors.

How to purchase a license?

Follow the below steps to purchase a new license:

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the Subscription page, click on the ‘Buy Subscription’ button.

    buy-subscription

  • Enter the number of users license that you wish to subscribe

    number of users

  • Select the appropriate subscription plan (Monthly or Yearly)

    purchase plans

  • Fill the billing details.

    billing details

  • Enter the card details or select the card you wish to use as payment method. We support almost all Debit / Credit / ATM cards.

    payment method

  • click the ‘Pay Now’ button.

    payment

  • Upon clicking the 'Pay Now' button, payment success message will be displayed. In the Subscription page, you can find the Subscription details along with the next billing date and license usage count.

    subscription-details

How to add / remove license from subscription?

You can add or remove licenses from already purchased subscription using the 'Edit Subscription' button in the Subscription page. Follow the below steps to change licenses purchased in a subscription: 

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the Subscription page, it displays all the subscription related details. Click on the ‘Edit Subscription’ button.

    edit-subscription

  • In the Edit Subscription page, you can increase or decrease the total number of users according to the requirement.
    • If you want to increase the total number of users, type the number or use 'Up arrow' (▲) to increase the users count. Then, make a payment by selecting the card you wish to use as payment method or add the new payment method using the ‘Add Debit / Credit / ATM Card’ option. Then, click on the ‘Pay Now’ button.

      increase-total-users

    • If you want to decrease the total number of users, type the number or use 'Down arrow' (▼) to decrease the users count. Then, click the ‘Update Subscription’ button. However, you will still be able to use all licenses in the current billing cycle and the reduced total number of users count will be only effective from the next billing cycle.

      decrease-total-users

How to change payment method?

Follow the below steps to change payment method:

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the 'Subscription' tab, click on the ‘Payment Method’ to change the payment method.

    payment-method

  • In the ‘Payment Method’ tab, select the ‘Add Debit / Credit / ATM Card’ to add the new payment method. Enter the card details and then click the ‘Update Payment’ button.

    update-payment

How to change subscription plan?

Follow the below steps to change subscription plan:

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the 'Subscription' tab, click on the ‘Change Subscription Plan’ button.

    change-subscription-plan

  • You can change the subscription plan from monthly to yearly or yearly to monthly. In Order summary, you will be shown difference amount based on prorated billing to be paid now (if any) under 'Today's charge' and next billing cost under 'Recurring charge' section. Click the ‘Upgrade Plan’ button to confirm the changes.

    upgrade-plan

How to cancel the subscription plan?

If you want to cancel your tenant’s subscription plan, it will be scheduled to cancel at the end of current billing cycle. Follow the below steps to cancel your subscription plan:

Note: If you deregister any tenant from Sigsync, the tenant's subscription will be canceled automatically.

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the 'Subscription' tab, Click the ‘Cancel Subscription’ button.

    cancel-subscription

  • In the Cancel Subscription page after reading the instructions, click the ‘Cancel Subscription’ button.

    cancel-subscriptions

  • Click ‘Yes’ to confirm the subscription cancelation.

    confirm-cancel-subscription

  • Subscription is scheduled to cancel at the end of current billing cycle.

    cancel-subscription-details

How to resume subscription?

If you have canceled subscription, then it can be resumed before the subscription period ends. If you resume the subscription, it will reactivate the subscription for the particular tenant. Follow the below steps to resume subscription:

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the 'Subscription' tab, click on the ‘Resume Subscription’ button.

    resume-subscription

  • Click ‘Yes’ to confirm the change.

    confirm-resume-subscription

  • Verify the changes in the subscription details page.

    resume-subscription-details

How can I check the license usage count?

Follow the below steps to check the license usage count:

  • Login to 'Sigsync Dashboard', open the 'Tenants' page from the top menu or by clicking the 'Manage Signatures' button in the dashboard.

    manage-signature

  • Click the 'Subscriptions' button in the tenants list for respective tenant.

    subscriptions

  • In the 'Subscription' tab, you can find the details of total license and used license count such as, Used license count / Total number of license.

    license-count

How can I stop using Sigsync services completely?

To stop using Sigsync services, login to Sigsync Dashboard and click 'Manage Signatures'. Click on 'x' button of respective tenant you want to deregister. If you deregister, your subscription will be automatically cancelled and signature adding will be stopped.

tenant-deregister

What happens to subscriptions if I change my domain in Office 365?

Changing domains in your office 365 will not affect your subscription as subscription is associated with your tenant. However, if your email domain is changed, new domain emails will be considered as new users. If all your users' email address domains are changed, you can contact support for license reset.

 

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