Frequently Asked Questions

Centralized, Company-wide Microsoft 365 Email Signature

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FAQs - Reseller / Partner

1. How does a Reseller account work?
2. What are the benefits of a reseller account?
3. Does the reseller account have any trial period?
4. What are the subscription plans available for a reseller?
5. How to upgrade or downgrade licenses for existing subscriptions?
6. How does billing work for resellers?
7. How can I add customers to my reseller account?
8. How can I add others to manage my clients?
9. How to manage Customers under a reseller account?
10. Can I ask my customer to add their Office 365 tenants to manage signatures?
11. Can customers registered under reseller account view Invoice, Subscriptions details under their login?
12. Is there a separate reseller panel in Sigsync?
13. How to set-up signatures for a Reseller?
14. How to manage Office 365 Tenants Signatures under reseller account?
15. Can I add tenants and have signatures of my own?
16. How can I purchase licenses in a reseller account?
17. How to activate and allocate licenses to customers?
18. How can I assign /activate a license for a client's tenant?
19. How can I verify the license usage count in a reseller account?
20. How to cancel my subscription?
21. How to resume my subscription?
22. How do I change my credit card attached to the subscription?
23. Does it have any limit on how many emails a client / customer can send?
24. How to check my current status?
25. How is my discount calculated?
26. Is my discount reset / deleted after a certain period of time?
27. How to maintain the reseller status?
28. Where can I find product videos?
29. Where can I find brochures, banners and service screenshots?
30. How to get free Not for Resale (NFR) licenses?

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