How to create an Office 365 extended message trace?

You are looking for a way to create an extended message trace report in a CSV file.

Resolution:

The Office 365 admin can view message traces and generate message trace reports in two different ways:

Using Office 365 Security & Compliance Center:

It is a more straightforward way to create message traces and also it offers more functionality than the Exchange Admin Center (EAC)

  1. Browse https://protection.office.com/messagetrace
  2. Click the 'Start a trace' button

    Create message trace

  3. Set the trace parameters as required, select the report type as 'Extended report', and then click on 'Next' as shown below.

    Create extended message trace report

  4. You can provide your report with a title and the email address of the person who will receive a notification message once the report is generated. Click on the 'Prepare report' button and click 'Close' to close the confirmation box.

    Click prepare report

  5. In the 'Downloadable reports' section, you can track the progress of the report preparation.

    Track the report preparation progress

  6. Once the report is generated, click on it and then click the 'Download' button as shown below, to save it to a CSV file.

    Download message trace report

Using Exchange admin center (EAC)

  1. Sign in to Microsoft 365 admin center and select 'Exchange' under 'Admin centers' in the left side panel

    Open Exchange admin center

  2. Choose 'Mail flow' from the left panel and select 'Message trace'. Click the 'Start a trace' button as shown below

    start message trace report

  3. Set the trace parameters as required, select the Report type as 'Extended report' and then click on the Next button as shown.

    Select Extended report

  4. You can provide your report with a title and the email address of the person who will receive a notification message once the report is generated. Click on the 'Prepare report' button and click 'Close' to close the confirmation box.

    Prepare message trace report

  5. On the 'Downloadable reports' tab, you can track the progress of the report preparation.

    select downloadable reports



Free On-demand Product Demo

Sigsync email signature service offers company-wide and centralized email signature
for Office 365 and Exchange. We can assist you in getting your signature ready effortlessly.