Frequently Asked Questions

Resellers can purchase licenses in bulk. They can invite customers / clients and assign license to their tenants. Resellers can increase / decrease number of licenses at any point. They can activate their customers / clients tenants using an activation code. Customers / clients can manage their signatures using Sigsync Dashboard.

Click here to Sign up for a Reseller account

Benefits of reseller account:

• Reseller account will have a free trial of 30 days to add and verify email signature for your clients / customers.
• Additionally, 14 days free trial will be provided to the tenants of your client / customer who are added under the reseller program.
• Reseller can purchase bulk licenses at a discounted price and resell.
• Centralized dashboard helps to manage all your clients / customers accounts associated with the reseller program.
• Billing will be done once in a year for reseller.

Click here to Sign up for a Reseller account

Yes, reseller account will have a free trial of 30 days where you can add and verify your clients / customer email signature. Additionally, 14-days free trial subscription and 1000 license will be provided for tenants of clients / customers who are added under reseller program. There are no limitations while using a trial subscription.

Reseller can choose Yearly subscription plan

Click here to purchase the Sigsync license for reseller

You can upgrade or downgrade the license for the existing subscriptions.

Click here to know the steps to upgrade the license

Click here to know the steps to downgrade the license

Billing will be updated every month at the end of the billing cycle for monthly subscription. For yearly subscription, only you have to pay once every year and you will get a free subscription for a month..

Follow the below steps to add customers to your reseller account:

• From the Sigsync dashboard, click the 'Admin & Customers' tab and click the ‘Add Customers’ button.

  

• In the 'Add Customers' popup, enter all the details such as Name, Email Address and Company. Then, click the ‘Add’ button.

  

• When the Customer is successfully added, an activation email will be sent to the Customer's email address. Verify their email address using the activation link to activate their account.

• From the Sigsync dashboard, click the 'Admin & Customers' tab and click the ‘Add Admin’ button.

  

• In the 'Add Admin' popup, enter all the details such as Name, Email Address and Company. Then, assign the admin role such as Full access / Limited access and click the ‘Add’ button.

  

• When the Admin is successfully added, an activation email will be sent to the Admin's email address. Verify their email address using the activation link to activate their account as Admin.

Sigsync Dashboard is the centralized console that allows you to manage your reseller and customers account at one place.

Follow the steps below to manage customers under reseller account:

1. Create a reseller account
2. Login to Sigsync Dashboard using your reseller account
3. Add Customers
4. Register Office 365 tenants for your customers
5. Click here to know the steps to set up email signatures

Yes. Your customer can login to the Sigsync dashboard to add their Office 365 tenants and manage signatures.

Click here to know the steps to set up email signature.

No. Customers registered under reseller account can’t view invoice, subscriptions details under their login. Customers can add tenants and manage their signatures.

Sigsync Dashboard is a centralized console and it allows login to Reseller’s, Non-reseller’s and Customer’s account and manage their signatures. That is, based on the login Dashboard will show required options.

For instance: Options such as create Customers, Allocate License, Manage Subscriptions etc., will be shown for the reseller login.

Resellers can either directly set up email signatures for the customers' tenants or ask customers to register their tenants and manage signatures.

Follow the below steps to set-up signatures to customers tenants under the reseller account.

1. Create a reseller account
2. Login to Sigsync Dashboard using your reseller account
3. Add Customers

Click here to know the steps to set up email signatures.

Sigsync allows the Reseller’s to directly register their Customers Office 365 tenant and manage signatures.

Alternatively, Reseller can ask customers to login to Sigsync Dashboard and register Office 365 tenants and manage signatures.

Click here to know the steps to add customers

Click here to know the steps to register Office 365 tenants

No, reseller can't add tenants and have signatures of their own. But, they can add clients / customers under their reseller program and clients can have their own signatures.

Follow the below steps to purchase bulk license in a reseller account:

• From the 'Dashboard', click the 'Manage Subscriptions' and then hit the 'Buy subscription' button

  

• Enter the number of license you wish to purchase.

  

• Fill the billing details.

  

• Enter the card details or select the card you wish to use as a payment method. We support almost all Debit / Credit / ATM cards. Click the 'Pay Now' button.

  

• Upon clicking the 'Pay Now' button, the payment success message will be displayed. The next billing date, as well as the licence usage count, will be displayed in the 'Subscription Details' page.

During the Trial period, there is no need to activate and allocate licenses to your customer. You can directly add tenants or ask your customers to add tenants and manage signatures.

Once you purchase the license you can activate and allocate licenses to your customers. Click here to know the steps to allocate the licenses to your customer.

• After purchasing the license, go to the 'Dashboard' then, click the 'Manage Subscriptions'

  

• In the 'Subscription Details' page, click the 'View assigned license' option.

  

• In the ‘Activate and assign licenses to customers’ page , it will display the list of tenants of your customers / clients. You can Activate the desired customer’s tenant using the activation key. Either use the activation token that was sent to you by email or you can copy the activation code by clicking the ‘View Activation Token’ button. Click the ‘Activate Now’ button for the respective client tenant which you wish to activate.

• 

• Enter the activation code and click the ‘Save’ button. This changes the subscription status to ‘Activated’.

  

• Click the 'Manage Subscriptions' tab from the dashboard.

  

• In the 'Subscription Details' page, you can find the 'License Used' section which states the ‘used license count / total license’ count.

  

Login to your reseller account. Go to the 'Dashboard' -> 'Manage Subscriptions'. In the 'Subscription Details' page, click the 'Cancel Subscription' button. This will schedule the cancelation at the end of the billing cycle. Canceling the subscription cancells all the clients subscription associated with this reseller account.

There is no need to resume the subscription as it is automatic and recurring. If you have cancelled your subscription then, you can visit 'Dashboard' -> 'Manage Subscriptions'. In the 'Subscription Details' page, click the 'Resume Subscription' button.

• Go to 'Dashboard' -> 'Manage Subscriptions'.

  

• In the 'Subscription Details' page, click the 'Edit Subscription' button.

  

• Then, select the 'Payment Method' tab, choose another payment method option or you can also select the card from the list if it was already added.

  

No, There is no limitation on the number of emails sent through Sigsync. Every sender's email address will be counted as one license.

You can check your current subscription status in Sigsync 'Dashboard' -> 'Manage Subscriptions'.

Discount is applied based on the number of licenses purchased. The more licenses you purchase, the higher the discount value. You can contact Sigsync support for discount code.

No. There is no time limit associated with discounts. You will get a discount based on the number of licenses you currently own.

You must have an active card linked to your Subscription. As long as you have a valid card, your reseller status will be active and your subscription will be automatically renewed.

You can find the product videos in our youtube channel as well as in our website

You can contact us on live chat or email us at for brochures and banners. For screenshots, you can find it on user manual

When you add a tenant for the first time, you will be provided with 2000 free Not for Resale licenses for 14 days.