Frequently Asked Questions - Office 365 Email Signatures

Get answers to the most frequently asked questions about Office 365 email signatures

  1. Resellers can purchase licenses in bulk. They can invite customers / clients and assign license to their tenants. Resellers can increase / decrease number of licenses at any point. They can activate their customers / clients tenants using an activation code. Customers / clients can manage their signatures using Sigsync Dashboard.

  2. Benefits of reseller account:

    • Reseller account will have a free trial of 30 days to add and verify email signature for your clients / customers.
    • Additionally, 14 days free trial will be provided to the tenants of your client / customer who are added under the reseller program.
    • Reseller can purchase bulk licenses at a discounted price and resell.
    • Centralized dashboard helps to manage all your clients / customers accounts associated with the reseller program.
    • Billing will be done once in a year for reseller.
  3. Yes, reseller account will have a free trial of 30 days where you can add and verify your clients / customer email signature. Additionally, 14-days free trial subscription and 1000 license will be provided for tenants of clients / customers who are added under reseller program. There are no limitations while using a trial subscription.

  4. Yearly plan is available for the reseller account and subscriptions are billed annually

  5. Follow the below steps to increase or decrease license:

    1. In the 'Dashboard', click the 'Manage Subscriptions'->'Edit Subscription'.

      reseller-subscriptiondetails-page

    2. In the 'Edit Subscription' page, you can increase or decrease the total number of users according to the requirement.
      • If you want to increase the total number of users, type the number or use 'Up arrow' (▲) to increase the users count. Then, make a payment by selecting the card you wish to use as payment method or add the new payment method using the ‘Add Debit / Credit / ATM Card’ option. Then, click on the ‘Pay Now’ button.
      • If you want to decrease the total number of users, type the number or use 'Down arrow' (▼) to decrease the users count. Then, click the ‘Update Subscription’ button. However, you will still be able to use all licences during the current billing cycle, and the reduced total number of users will only be effective beginning with the next billing cycle.

      increase-decrease-license

  6. You will be charged at the end of your billing cycle, which is a year after you purchased your subscription. Hence, you will be billed once a year for licenses purchased.

  7. Follow the below steps to add customers to your reseller account:

    • In the Sigsync dashboard, click the 'Add Customers' button.

      reseller-addcustomer

    • In the 'Add Customers' popup, enter all the details such as Name, Email Address and Company. Then, click the ‘Add’ button.

      reseller-addcustomer-popup

    • When the Customer is successfully added, an activation email will be sent to the Customer's email address. Verify their email address using the activation link to activate their account.
  8. Follow the below steps to add others to manage your clients:

    • In the Sigsync dashboard, click the 'Add Admin' button.

      reseller-admin

    • In the 'Add Admin' popup, enter all the details such as Name, Email Address and Company. Then, assign the admin role such as Full access / Limited access and click the ‘Add’ button.

      reseller-add-admin

    • When the Admin is successfully added, an activation email will be sent to the Admin's email address. Verify their email address using the activation link to activate their account as Admin.
  9. No, reseller can't add tenants and have signatures of their own. But, they can add clients / customers under their reseller program and clients can have their own signatures.

  10. Follow the below steps to purchase bulk license in a reseller account:

    • Go to the 'Dashboard', then click the 'Manage Subscriptions'.

      reseller-dashboard

    • Click the 'Buy subscription' button.

      reseller-buysubscription

    • Enter the number of license you wish to purchase.

      number-of-user

    • Fill the billing details.

      reseller-billing-details

    • Enter the card details or select the card you wish to use as a payment method. We support almost all Debit / Credit / ATM cards. Click the 'Pay Now' button.

      reseller-pay-now

    • Upon clicking the 'Pay Now' button, the payment success message will be displayed. The next billing date, as well as the licence usage count, will be displayed in the 'Subscription Details' page.
    • After purchasing the license, go to the 'Dashboard' then, click the 'Manage Subscriptions'

      reseller-dashboard

    • In the 'Subscription Details' page, click the 'View assigned license' option.

      reseller-license-assign

    • In the license assign page, it will list the customers / clients with their tenant name. You can 'Activate' the desired customer’s tenant using the activation key.
    • The mail will be sent to the reseller account with the activation. It can be used to activate the client’s tenant. Click the 'Activate' button for the respective client tenant which you wish to activate.

      license-assign-page

    • Copy the activation code from the mail and paste it here. Then, click the 'Save' button. This changes the subscription status to 'Activated'.

      reseller-license-activated

    • Go to the 'Dashboard' -> 'Manage Subscriptions'.
    • In the 'Subscription Details' page, you can find the 'License Used' section which states the Used license count / Total license count.
  11. Login to your reseller account. Go to the 'Dashboard' -> 'Manage Subscriptions'. In the 'Subscription Details' page, click the 'Cancel Subscription' button. This will schedule the cancelation at the end of the billing cycle. Canceling the subscription cancells all the clients subscription associated with this reseller account.

  12. There is no need to resume the subscription as it is automatic and recurring. If you have cancelled your subscription then, you can visit 'Dashboard' -> 'Manage Subscriptions'. In the 'Subscription Details' page, click the 'Resume Subscription' button.

  13. New card can be added in the 'Payment Method' tab. Go to 'Dashboard' -> 'Manage Subscriptions'. In the 'Subscription Details' page, click the 'Edit Subscription' button. Then, select the 'Payment Method' tab, choose another payment method option or you can also select the card from the list if it was already added.

  14. No, There is no limitation on the number of emails sent through Sigsync. Every sender's email address will be counted as one license.

  15. You can check your current subscription status in Sigsync 'Dashboard' -> 'Manage Subscriptions'.

  16. Discount is applied based on the number of licenses purchased. The more licenses you purchase, the higher the discount value. You can contact Sigsync support for discount code.

  17. No. There is no time limit associated with discounts. You will get a discount based on the number of licenses you currently own.

  18. You must have an active card linked to your Subscription. As long as you have a valid card, your reseller status will be active and your subscription will be automatically renewed.

  19. You can find the product videos in our youtube channel as well as in our website

  20. You can contact us on live chat or email us at support-mail for brochures and banners. For screenshots, you can find it on user manual

  21. When you add a tenant for the first time, you will be provided with 2000 free Not for Resale licenses for 14 days.

 

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