Sync AD changes
Sigsync Office 365 Email Signature Management software automatically synchronizes user details from Azure Active Directory (AD) to ensure that email signatures always display accurate and up-to-date information. It automatically syncs AD changes every hour, so most updates are reflected without any manual action.
If you update any attribute in your Office 365 Azure Active Directory and want those changes to be reflected in the email signature immediately, Sigsync provides an option to manually ‘Sync AD changes’ from the ‘Settings’ section.
The synchronization process uses Microsoft OAuth 2.0–based authentication to ensure secure access. During the manual sync, you will be redirected to the Microsoft Sign-In page, where you must sign in using the Global Admin account that was used to register your tenant in Sigsync.
Steps to Manually Sync the AD Changes
- Navigate to 'Settings & Others' > 'Settings' from the Sigsync dashboard.
- Select the 'Sync AD Changes' tab and click on the 'Sync AD Changes' button as shown in the screenshot below.
- Sign in on the Microsoft page using the global admin account you used to register your Tenant in Sigsync.
- Click ‘Accept’ to grant the required permissions
- The sync process may take a few minutes to complete. Wait for it to finish. Click the ‘Refresh’ icon to view the last sync time.
- Now, open the Sigsync editor and select the user in the preview pane to view the latest AD attribute updates.
Note:For both Centralized and Client-side modes, it may take up to 15 minutes for changes such as AD attribute updates, settings, signature rules, or template modifications to be reflected in users’ Outlook. To apply the changes immediately, manually open the Sigsync Signatures Outlook Add-in pane to clear the Outlook cache, then close the new mail compose window and open it again
Click here to know more details on Outlook Add-in Cache
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