OneClick with Hively
Sigsync Office 365 email signature enables you to integrate the OneClick Hively CSAT survey directly into your email signatures. This allows recipients to share their feedback with a single click from the email itself, making it easier to collect real-time customer satisfaction responses without redirecting users to external pages.
By adding the Hively OneClick survey snippet to your Sigsync signature template, feedback is captured seamlessly and recorded in your Hively dashboard. This helps organizations understand customer sentiment and improve engagement without disrupting email communication.
Sigsync OneClick CSAT Surveys
- Enables quick and simple customer feedback directly from email signatures
- Improves response rates by eliminating external links or lengthy surveys
- Captures real-time feedback automatically in the Hively dashboard
- Helps track customer satisfaction and identify improvement areas
- Supports better decision-making through actionable feedback insights
Account Configuration:
Follow the below steps to integrate Hively OneClick CSAT survey in your Email signature using Sigsync.
Add users in the Hively service and then you can generate a snippet to add it to the Sigsync Email signature.
- Login to your Hively account.
- Navigate to 'Users' - >'Manage users'
- Click the ‘Add users’ button to add the users
- Navigate to the ‘Configuration’ tab in the left panel and click the ‘Snippets’.
- Click the ‘Show snippet as HTML’ button
- Select and copy the survey’s HTML code which needs to be pasted in the Sigsync signature editor.
Paste the HTML snippet in signature template using Sigsync
- Login to Sigsync Dashboard
- Select 'Manage Signatures' < 'Signature Editor' tab from the dashboard.
- Drag and drop the ‘OneClick’ component into the signature template design area
- Paste the Hively survey’s HTML snippet code that you have copied from the Hively dashboard as shown in the below screenshot
- Click the 'Apply' button. That’s it! Hively survey is added to your signature template
Customer Satisfaction reports in Hively
The signature with OneClick survey will be added to your emails as per the signature rule you set. With just one click, the recipients will be able to give their customer satisfaction ratings.
All the feedback given by the recipients will be sent and displayed immediately on your Hively account. You can find all the ratings of each employee in ‘Leaderboard’ and the graph in ‘All Ratings’ from the left pane menu.
Also See:
