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OneClick with Hively

To collect consistent and real time customer feedback Sigsync allows integrating One Click Hively CSAT survey in Email Signature.

Account Configuration:

Follow the below steps to integrate Hively OneClick CSAT survey in your Email signature using Sigsync.

Add users in the Hively service and then you can generate snippet to add it to the Sigsync Email signature.

  • Login to your Hively account.
    Navigate to 'Users' - >'Manage users'

    Office 365 Admin Menu

  • Click the ‘Add users’ button to add the users

    hively-add-users

  • Navigate to the ‘Configuration’ tab in the left panel and click the ‘Snippets’.

    hively-configuration

  • Click the ‘Show snippet as HTML’ button

    show-snippet-as-html

  • Select and copy the survey’s HTML code which needs to be pasted in Sigsync signature editor.

    copy-html-code

Paste the HTML snippet in signature template using Sigsync

  • Login to Sigsync Dashboard
  • Select 'Manage Signatures' < 'Signature Editor' tab from the dashboard.

    signature-generator

  • Drag and drop the ‘OneClick’ component into the signature template design area

    oneclick-survey

  • Paste the Hively survey’s HTML snippet code that you have copied from the Hively dashboard as shown in the below screenshot

    oneclick-survey-code

  • Click the 'Apply' button. That’s it! Hively survey is added to your signature template

Customer Satisfaction reports in Hively

The signature with OneClick survey will be added to your emails as per the signature rule you set. With just one click, the recipients will be able to give their customer satisfaction ratings.

csat-reports

All the feedback given by the recipients will be sent and displayed immediately on your Hively account. You can find all the ratings of each employee in ‘Leaderboard’ and the graph in ‘All Ratings’ from the left pane menu.

all-ratings

leader-board

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