User Manual

Pausing service temporarily

If you want to pause Sigsync service temporarily, you can remove connectors and then reconfigure connectors. All the rules and signatures created will be preserved intact.

Steps to pause the Sigsync service temporarily

Step 1: To remove only connectors, click on the 'Manage Tenants and Signatures' in the dashboard.

Step 2: In the tenants management page, click on the ‘X’ on the respective tenant whose connectors need to be removed.

Step 3: In the Deregister tenant page, under 'Temporarily stop attaching signatures' click on the 'Click here' to pause the service temporarily.

Step 4: In the Remove Rules and Connectors wizard, click on the 'Next' button to proceed.

Step 5: A one time use authorization code will be generated. Copy the 'Code' provided and click on the 'Authorize' to open a Microsoft Sign in page.

Enter the copied code in space provided and sign in as a global admin of your Office 365 tenant. On successful sign in, close the sign-in page and return to Sigsync Dashboard. You will be automatically moved to next step.

Authorization is required to remove connectors and rules automatically. Sigsync uses secure OAuth 2.0 authentication. None of your credentials are not used or stored anywhere.

Step 6: Click on the 'Remove Connectors' button to remove rules and connectors from Office 365.

Wait for a few minutes and once the process is completed, no emails will be processed by Sigsync service until connectors will be configured again. No signatures will be added to any emails until 'setup connectors' wizard is run again.

Remove Sigsync service completely

If you want to remove the Sigsync service completely, follow the below steps.

Steps to remove Sigsync service completely

Step 1: Click on the 'Manage Tenants and Signatures' in the dashboard.

Step 2: In the tenants management page, click on the ‘X’ on the respective tenant whose connectors need to be removed.

Step 3: In the Deregister tenant page, under 'Deregister Tenant permanently' click on 'Click here'  to deregister the tenant.

Step 4: In the Deregister wizard, click on the 'Next' as shown below.

Step 5: A one time use authorization code will be generated. Copy the 'Code' provided and click on 'Authorize' to open a Microsoft Sign in page.

Enter the copied code in space provided and sign in as a global admin of your Office 365 tenant. On successful sign in, close the sign-in page and return to Sigsync Dashboard. You will be automatically moved to next step.

Authorization is required to deregister the tenant automatically. Sigsync uses secure OAuth 2.0 authentication. None of your credentials are not used or stored anywhere.

Step 6: Click on the 'Remove Configuration' button to remove rules and connectors from Office 365.

Wait for a few minutes and once the process is completed, no emails will be processed by Sigsync service until connectors will be configured again. Signature will not be added once process completes.