How to use App passwords with Sigsync Email Signature Service?

Sigsync service requires global admin access during connectors configuration. As an additional security you can set Multi-factor authentication (MFA) for your Office 365 global admin account and you can change password after completing the configuration. During Sigsync Email Signature connectors configuration if you use your Office 365 account password when MFA is enabled, then you will get an error like below:

Connecting to remote server failed with the following error message : MI_RESULT_FAILED For more information, see the about_Remote_Troubleshooting Help topic.

To avoid this you need to use App password instead of Office 365 password.

Click here to Enable Multi-Factor Authentication if you have not set MFA yet.

After Multi-factor authentication is enabled for your Office 365 account, create / get the App password from Office 365 and use this App password for Sigsync connectors configuration.

Follow the below steps to create new App password in Office 365

Login to your Office 365 account and go to My Account

mfa myaccount

From the Security and Privacy tab, click the 'Additional security verification' tab and from that click the option 'Create and manage app passwords'.

mfa manage app passwords

Navigate to the 'app password' tab, and click the 'Create' button.

mfa create

Create a new app name and click the next button

mfa create name

Get the app password and copy it.

mfa app password

You can use this App password and configure the connectors. Once the configuration is done, you can remove the app password or disable MFA if needed. if you have not enabled MFA then you can configure the connectors using your Office 365 account password.

Sigsync connector using MFA password

Contact Sigsync Support for any queries or assistance. Our 24/7 Live Chat support is ready to answer your queries instantly.

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